![]() To do so, go to Settings-> Application Manager or Apps-> Uninstall Updates. To make sure this isn’t the culprit, try to uninstall updates from your Google+ app. Uninstall Google+ Updates in Application Manager.Īs mentioned earlier, many people have encountered the same error due to a Google+ update. If it still doesn’t work, try the next solution. To do so, go to Settings-> Application Manager or Apps-> tap the three dots (menu icon) on the upper-right corner of the screen and then tap Reset App Preferences.Īfter doing so, try playing your video again and see if it’s now able to play. When you reset your app preference, be sure to select the video player or video app you want to use for playing videos on your phone. If it still doesn’t play, then go ahead and troubleshoot software problems on your Galaxy A5 with any of these subsequent methods. After the restart, try to play your video again. Performing a restart can also fix minor glitches that might have caused an app or your device itself to misbehave. Try these solutions and see if you too can get the same positive outcome.īefore you begin, give your phone a quick restart to refresh the system and the rest of the apps. Potential solutions and workaroundsīelow is a rundown of potential solutions and workarounds that have done wonders to other Android phone users who have dealt with the same trouble when playing videos on their respective devices. So be sure to read any prompt you see because it’ll give you some clues on what has transpired and how you ended up facing this issue. Usually, your device will prompt you with a relevant warning or error message. ![]() In most cases, it was found that the error was triggered by a faulty update installed on the Google+ app. In this case, your media or video app couldn’t read the broken video file and therefore it won’t be able to play it. While you may be able to access the file, there is a higher chance that you won’t be able to open it simply because the file is broken. ![]() The same thing when you tried to open a corrupted document using Microsoft Word on a computer. It’s like when you download a song but the download wasn’t successful or was interrupted so didn’t finish. ![]() In some instances, the error is attributed to a corrupt video file you are trying to play. It could be an isolated problem with Facebook, YouTube, Instagram, or other pertinent apps you are using to play videos on your device. What hinders your Galaxy A5 from playing videos?Īpparently, this is a software issue. If you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us. Find issues that are similar with yours and use the solutions or workarounds we suggested. Now before we proceed, if you have other concerns with your device, make sure you visit our Galaxy A5 troubleshooting page for we have already addressed some of the most common problems with this phone. Doing so will help us understand how and what triggers the problem to occur on your Galaxy A5. But before you start to troubleshoot, let us first try to determine the underlying cause. If this happened to you as well, then you may attempt to fix the problem with this troubleshooting guide. When they attempted to play videos on YouTube, Facebook or Instagram, an error that says, “ Can’t play video ” would pop up. Many people have encountered this problem after installing a new update (app or firmware) on their Android devices. Having trouble playing videos on your Samsung Galaxy A5? Read on to find out why this happens and how to fix the problem.
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